Welcome to the Synthetix Help Center.
Your home for quick answers, clear guides and support from staking to trading on Synthetix. Whether you're brand-new or a long-time user, this is the easiest place to get help fast.
Need direct assistance fast?
You can jump to Section 3 at any time for guidance on connecting with a support agent.
1. Search for Answers
Use the search bar at the top of the page to look up keywords related to your question (e.g., “how do I bridge sUSD”, "how do I stake SNX", etc).
Most common questions already have simple, step-by-step guides. You'll usually find what you need within seconds.
2. Explore Our Categories
Prefer exploring? Our articles are organised to make navigation effortless:
Getting Started - New to Synthetix? Begin here.
Overview - A high-level look at the Synthetix ecosystem.
Trading - Learn how Synthetix Perps works and how to trade safely.
Staking - Everything you need to manage your SNX staking position.
Liquidity Providing - How to provide liquidity through the SLP vault.
Troubleshooting - Fix common issues like wallet errors or failed transactions.
Legacy & Migration Help - Guides for deprecated products and next steps.
Security & Permissions - Keep your wallet and assets secure.
Building - Resources for developers and contributors building on Synthetix.
3. Contact Support
If the articles don’t fully answer your question, click the chat icon at the bottom-right.
You’ll start with our AI Support Agent, it can answer most questions instantly. If you prefer to talk to a human, simply write: “I want to speak with an agent.”
Select a topic, then the AI will pass you through to our support team, and someone will reply as soon as they’re available.
4. Safety Tips
A few important reminders:
We will never ask for your private key, seed phrase, or password.
Always check you are on the official synthetix.io site before entering any details.
Be cautious of impersonators or fake support accounts, the team will only contact you through official channels.